• Will it cost me more to deal with GFS?
  No, it will not cost any more to deal with GFS than it would to deal with another provider, and you will receive higher levels of service.
  
  
• Will I have to pay for your unique I.T. management system?
  No, we have deliberately not charged any extra for this, it is the differentiator between our competition and us.
  
  
• What if I have very aggressive rates!!
  We have found on many occasions that, customers with either professional procurement teams, or large volumes to negotiate with, pay extra in many other ways including: poor service, lack of customer focus and hidden costs to expedite late or missing parcels and freight. Taking all of these factors into consideration your aggressive rates may not seem so competitive in the long run.
  
  
• Are you saying that you can improve the carrier’s service?
  Indirectly, yes! What we can’t do is change the way they operate; all major carriers are huge companies with very fixed ways of working, some good, and some bad. What GFS does is complement the good and improves the bad. We monitor and control the situation and react quickly to the failures. We streamline the systems and we make sure that you are kept informed proactively at all times!
  
  
• Do I have to sign up for a long-term contract?
  No, our goal to develop our relationship with our customers ensuring regular contact and on-going technical developments so that you would have no desire to change your freight and logistics provider ever again.
  
  
• Will you insure my goods?
  Yes, we have very competitive rates and we can also offer you savings on your insurance costs on top of your unit ship cost. These savings may not only be monetary but in terms of time and resource in late, missing and damaged parcel claims. Our unique technology will automatically generate a claim and track when the credit note should arrive also.
  
  
• What sort of management information can I expect to receive?
  There are no restrictions to the type of M.I. that we can provide, including, frequency of shipments, where they were shipped and to whom, problem areas and whether they were delivered on time, to name just a few. We aim to supply you with the management information that YOU require and as often as YOU need it.
  
  
• You use the words independent and unique often, please explain?
  We have are independent in the sense that we are able to choose the best provider for your specific needs without any bias to one carrier. Due to this we are able to select the right provider first time, every time.
  We are unique in that we are able to be independent but at the same time have very strong relationships, and partnership agreements, with all of the major carriers to ensure your service level is delivered at the highest standard possible.
  
  
• What additional hardware would I require?
  A basic Pentium PC and printer is all you will require. If you already have a current machine for your shipping this can easily be re-configured at no extra cost.

What we have found is that there is very limited customer loyalty in the carrier business

Reason?

Carriers tend to be inward facing, concerned primarily with internal systems, parcel and freight movements and not understanding what the customer wants and how they wish to do business.

GFS is all about the link between the carrier and the customer, acting as both shipper and the receiver. It is about response times and information exchange, it’s about taking the huge amount of time spent in making sure what you have put so much time and effort into producing, actually reaches its destination when it was promised, and if not more importantly finding it quickly and keeping the customer proactively informed.